FAQs
1. Can I expect the completed product to be delivered to my address?
Unfortunately, I exclusively offer digital patterns. This entails providing you with the pattern corresponding to the product displayed in the images, enabling you to crochet it independently. Upon purchase, you will receive an email containing a link to download your digital crochet pattern.
2 . If you haven't received your pattern, what steps should you take?
The pattern becomes instantly available for download on the 'thank you' page following the completion of your order payment. (Please see the attached image below for reference).
Moreover, we dispatch an email to the address you've provided, containing a link to access your downloads. If you cannot locate the email, kindly inspect your spam/junk folder. Should the problem persist, please reach out to our support team at Help@Leilapatterns.com.
3. What language are the patterns written in?
All my patterns are written in English, utilizing US crochet terminology.
4. Will I receive any crochet kit along with the pattern?
No, we solely provide the digital pattern. You'll need to acquire your materials based on the pattern's specifications.
5. Is a refund possible if I'm dissatisfied with the pattern?
As digital products are final sales, refunds aren't available. Nevertheless, I strive for customer satisfaction. If you encounter issues with a pattern, contact our support team for assistance.
6. I mistakenly purchased multiple patterns or selected a larger quantity than needed. Can I receive a refund?
No, we do not offer monetary refunds. However, as a gesture of goodwill, we can provide free patterns equivalent to the value paid in error.
7. Are the patterns suitable for beginners?
My pattern collection caters to varying skill levels, from beginner to advanced. Each pattern indicates its difficulty level. Beginners should look for patterns labeled as such.
8. Can I sell products made from your patterns?
Yes, you are permitted to sell finished products created using my patterns. However, redistributing or selling the pattern itself is not allowed. We kindly request that you credit Creationssophie as the pattern designer when selling your items.
9. I'm encountering difficulties with a step in the pattern. Can I receive assistance?
Certainly! Supporting our community is a priority. If you encounter any challenges or have inquiries, feel free to reach out to our support team for guidance.
Unfortunately, I exclusively offer digital patterns. This entails providing you with the pattern corresponding to the product displayed in the images, enabling you to crochet it independently. Upon purchase, you will receive an email containing a link to download your digital crochet pattern.
2 . If you haven't received your pattern, what steps should you take?
The pattern becomes instantly available for download on the 'thank you' page following the completion of your order payment. (Please see the attached image below for reference).
Moreover, we dispatch an email to the address you've provided, containing a link to access your downloads. If you cannot locate the email, kindly inspect your spam/junk folder. Should the problem persist, please reach out to our support team at Help@Leilapatterns.com.
3. What language are the patterns written in?
All my patterns are written in English, utilizing US crochet terminology.
4. Will I receive any crochet kit along with the pattern?
No, we solely provide the digital pattern. You'll need to acquire your materials based on the pattern's specifications.
5. Is a refund possible if I'm dissatisfied with the pattern?
As digital products are final sales, refunds aren't available. Nevertheless, I strive for customer satisfaction. If you encounter issues with a pattern, contact our support team for assistance.
6. I mistakenly purchased multiple patterns or selected a larger quantity than needed. Can I receive a refund?
No, we do not offer monetary refunds. However, as a gesture of goodwill, we can provide free patterns equivalent to the value paid in error.
7. Are the patterns suitable for beginners?
My pattern collection caters to varying skill levels, from beginner to advanced. Each pattern indicates its difficulty level. Beginners should look for patterns labeled as such.
8. Can I sell products made from your patterns?
Yes, you are permitted to sell finished products created using my patterns. However, redistributing or selling the pattern itself is not allowed. We kindly request that you credit Creationssophie as the pattern designer when selling your items.
9. I'm encountering difficulties with a step in the pattern. Can I receive assistance?
Certainly! Supporting our community is a priority. If you encounter any challenges or have inquiries, feel free to reach out to our support team for guidance.